Passenger Checkpoint Screening

A primary goal of CAS is to treat all passengers and their belongings with courtesy, dignity, and respect during the security screening processes. CAS ensures that all locations have a Supervisor that oversees the screening operations. At every passenger checkpoint location in San Francisco International Airport (SFO), multiple cameras capture screening procedures and screener-customer interactions. To ensure the highest level of security and customer service, these cameras are monitored by TSA and SFO from state-of the-art Operations Centers, staffed 24 hours a day. CAS has also established procedures to minimize the intrusiveness of the screening process for passengers.

Private Screening
Your screening may include pat-down inspection. At any time, you may request a private area for your personal screening. The private area will either be a separate room or an area out of the view of the general public.

Same-Gender Screening
If you are asked to undergo additional screening, you will be provided a screener of the same gender except in extraordinary circumstances. In some cases you may have to wait for a screener of your gender to conduct the screening. You will be advised if the wait will be more than a few minutes.

Private Baggage Screening
If it is necessary to open your carry-on baggage, CAS will make every effort to do so discreetly. Please make sure that you are facing your belongings when a bag search is being conducted. CAS recommends that you think carefully about what private items you place in your carry-on baggage since it may be opened and searched.

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